Shipping and Returns Policy
This policy is provided for your convenience. For full legal details, including your statutory rights and our terms of sale, please see our General Terms and Conditions of Sale.
Delivery
You can order Ferronato products on this website for delivery to selected countries and regions.
Orders are typically processed within 1–2 business days. Once your order has been shipped, you will receive a confirmation email with tracking details and an estimated delivery date.
Estimated delivery times are as follows:
• Europe & United Kingdom: typically 1–3 business days
• United States: typically 2–3 business days
• Switzerland & Liechtenstein: typically 1–3 business days
• Other regions: typically 2–6 business days
We are committed to providing a seamless delivery experience. While the estimated delivery timeframe serves as a guide, unforeseen circumstances beyond our control, including customs clearance procedures, carrier delays, public holidays, adverse weather conditions, or other logistical factors, may occasionally result in delivery taking up to 10 business days.
For full details, see our General Terms and Conditions of Sale.
Need help with your delivery?
If you have any questions about shipping and returns, or your order hasn’t arrived within a reasonable timeframe after the estimated delivery date, please contact us at customercare@ferronato.swiss. We will be happy to assist.
All Ferronato orders are carefully inspected before shipping. However, if your order arrives damaged, incomplete or incorrect, please notify us within 7 days at customercare@ferronato.swiss. We'll arrange a replacement or refund at no cost to you, in line with our Ferronato Warranty (for full details, see our General Terms and Conditions of Sale).
Shipping costs and method
Europe, United States and United Kingdom
Standard Shipping Method: DHL or UPS
Shipping Cost: Free of charge
Switzerland and Liechtenstein
Shipping Method: Swiss Post or UPS
Shipping Cost: Free of charge
Other regions
Shipping Method: DHL or UPS
Shipping Cost: based on order weight:
- 0–1 kg: 45 CHF*
- Over 1kg–2 kg: 75 CHF*
- Over 2 kg and above: 135 CHF*
*Conversion rates may apply.
Orders shipped to the other regions may be subject to customs duties and import taxes upon arrival. These charges are not included in the purchase price or shipping fees and are the responsibility of the customer.
Returns & refunds
If you wish to return your purchase and request a refund, you may do so within 30 days of delivery.
If you wish to return your purchase and ask for a refund, you may do so within 30 days of delivery. Returned items must be unused and in perfect condition, with all original packaging intact.
Please refer to the appropriate regional section below for return costs and processes.
How to initiate a return
To begin a return, please contact our Client Services team at customercare@ferronato.swiss.
We will provide step-by-step instructions tailored to your location.
Return exclusions
Certain items are not eligible for return, unless they are defective. This includes:
- Personalized or made-to-order pieces, such as engraved or tailor-made items
These products are not suitable for resale once opened or customized and therefore cannot be returned/refunded. We appreciate your understanding.
Returns by region
Returns from Europe, Switzerland, Liechtenstein, United States and United Kingdom
Return shipping for purchases delivered to the EU, Switzerland, Liechtenstein, US and UK is free of charge, as long as the return is initiated from the same country where the order was delivered to.
You may return a product within 30 calendar days of delivery. To initiate the process, please contact our Customer Service at customercare@ferronato.swiss and indicate the reason for your return. We will then provide you with a prepaid return label for your convenience.
Returns from other regions
For purchases delivered outside our standard return regions, items may be returned using a carrier of your choice. Please note that return shipping costs will be at the customer’s expense.
To initiate the return process, please contact our customer service at customercare@ferronato.swiss.
When returning an item without using the prepaid return label provided by Ferronato, we recommend selecting a tracked and insured shipping service covering the full retail value of the goods.
Please note that the item remains your responsibility until it has been received and accepted by Ferronato. Ferronato cannot be held responsible for any loss, damage, delay, or misdirection occurring during transit. All associated risks, as well as any shipping, insurance, customs, duties, taxes, or transportation costs, remain the sole responsibility of the customer.
Refunds
We strive to issue refunds as quickly as possible. Once your returned item has been received and approved, you should receive a refund to your original payment method for the purchase price within 10 business days.
Please note:
- Original shipping costs and any import/export duties are non-refundable.
- If you have any questions or need support, our team is always here to assist at customercare@ferronato.swiss.
For full details, see our General Terms and Conditions of Sale.