Return Instructions

Your satisfaction is our priority. Should you wish to return an item, you may do so within 30 days of delivery, in its original packaging and in perfect condition.

Returns from USA, EU, Switzerland, Liechtenstein, UAE, and KSA

How to return your order

1. Contact us at customercare@ferronato.swiss with your return request and reason
2. You will receive a prepaid label to use for your return
3. Please pack the item(s) in the original packaging
4. Ship your package
5. Receive your refund

Returns from other countries

How to return your order

1. Contact us at customercare@ferronato.swiss with your return request and reason
2. Please pack the item(s) in the original packaging
3. For customers outside our standard return regions, items may be returned using a carrier of your choice. Please note that return shipping costs will be at the customer’s expense
4. Receive your refund

Click here to read our full return policy.