Warranty Information
At Ferronato, every product is handcrafted in Europe using the finest materials and Swiss-engineered metallized fabrics. Each piece is designed with meticulous care and adheres to the highest standards of excellence to protect both your privacy and your well-being.
Because we stand behind the quality of our craftsmanship, we offer an exclusive two (2) year global warranty from the delivery date, on all Ferronato products, except phone accessories, specifically, the Ferronato phone case and Ferronato phone cover, which come with a one (1) year global warranty (together referred to as the “Ferronato Warranty”).
We want you to be completely satisfied with your Ferronato product. As part of this commitment, we warrant that our products are free from defects in materials and craftsmanship when used in accordance with Ferronato’s manuals, care instructions, and other published guidelines.
Warranty Coverage
If you experience any issue with your product due to a defect in material or craftsmanship, Ferronato will repair or replace the product within the warranty period. Simply notify us without undue delay by contacting our customer service at customercare@ferronato.swiss.
After notifying us, Ferronato will assess the situation and, at its discretion, decide whether to repair or replace your product depending on the nature of the defect. If repair or replacement is impossible or disproportionately costly, for example, if the product has been discontinued, you may, at our option:
• Receive a full refund
• Or, at your choice, an alternative product of equivalent type or value
• Or keep the product and receive a partial refund
Refunds will always be processed using the same payment method used for the original purchase.
What Is not covered
This warranty does not cover:
• Aesthetic damage, unless caused by a manufacturing defect
• Normal wear and tear, aging, misuse, neglect, or accidents
• Damage caused by improper environmental conditions
• Use of third-party parts, repair, or care services
• Failure to follow the care instructions provided
• Damage caused by contact with materials harmful to the product
In particular, misuse, such as stretching products beyond their recommended capacity or forcing devices or objects that exceed the maximum dimensions, may damage the stitching and/or electromagnetic shielding. Unfortunately, such damage is not covered by this warranty.
However, if the issue affects the electromagnetic shielding function and is the result of a manufacturing defect, Ferronato will provide a free replacement of the product or a full refund if the product is no longer available.
Warranty Service
Due to the technical nature of Ferronato products, all warranty repairs must be carried out exclusively by Ferronato. You may choose to have your product repaired or modified by a third party, but please note that doing so will void this warranty.
If you are uncertain whether your issue is covered, simply contact us at customercare@ferronato.swiss and our team will assist you. We aim to respond to all queries within 2 working days.
Statutory Warranty & Limitation of Liability
This warranty is a voluntary limited manufacturer’s warranty, offering you specific rights in addition to any rights provided under consumer law. As a consumer, you may choose to claim service under either the Ferronato Warranty or your consumer law rights. The terms and conditions of this warranty do not limit your rights under consumer protection laws.
While Ferronato integrates Swiss-engineered shielding fabrics to safeguard your privacy and well-being, we cannot anticipate all future technological developments and therefore cannot guarantee that our products will shield against all future electromagnetic technologies.
Ferronato is not responsible for incidental or consequential damages resulting from product failures, except where liability cannot be limited or excluded by law.
This Ferronato Warranty describes all the commitments we make about our products. Apart from the rights you may have under consumer protection laws, no other warranties or guarantees apply. In other words, we do not give additional promises beyond what is written here. For example, we cannot guarantee that a product will perform in ways outside its intended design or shield against every technology that may be developed in the future.
Sensitivity to Certain Materials
A small number of individuals may experience reactions to certain materials due to allergies, hypersensitivity, or environmental factors. Some Ferronato products incorporate nickel within the electromagnetic shielding and metallic exterior.
Nickel exposure rarely causes reactions unless there is prolonged skin contact, such as with jewelry. While unlikely, we provide this information for your awareness if you are susceptible to nickel-related sensitivities.